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Data Deletion Instructions

If a business used SocialReply to message you on Instagram or Facebook, this page explains how to have your data deleted. There are two ways to start a deletion: automatically through Meta, or by contacting us directly.

Automatic deletion through Meta

Removing SocialReply's access from your Facebook or Instagram account tells Meta to notify us immediately, and we begin deleting your data without any further action from you.

  1. Open Facebook or Instagram and go to Settings.
  2. Select Apps and Websites (or Business Integrations), then find SocialReply in your list of connected apps.
  3. Choose Remove. Meta sends us a signed deletion request the moment you confirm.

We reply to Meta's request with a confirmation code and a status URL, and the request is processed automatically — you do not need to contact us separately.

Request deletion directly

You can also ask us to delete your data at any time, whether or not you remove the app connection. This includes requests made under GDPR Article 17 or a similar data protection law.

Email your request to hello@opengrowthgroup.co

We confirm receipt and complete verified deletion requests within 30 days.

What gets deleted

Deleting your data removes your contact profile, conversation history, and any tags or custom field values a workspace stored about you. Aggregated, anonymized analytics that can no longer identify you are kept.

Check your request status

Every deletion request — automatic or direct — gets a status page showing whether it is pending, in progress, or complete.

Check data deletion status